Your City Partner – Frequently Asked Questions

Your City Partner is a digital housing platform designed for international students and young professionals. It allows guests to find, book, and pay for verified apartments online, while helping hosts manage bookings and payments in a simple and secure way.

No. Your City Partner is a digital marketplace and payment intermediary. The rental contract is signed directly between the guest and the host or agency.

Your City Partner is built for: • International students • Exchange and Erasmus students • Young professionals relocating abroad And for: • Private hosts • Real estate agencies • Property managers renting to students

Yes. All apartments and hosts are reviewed before being published to ensure transparency, quality, and safety.

Yes. You can search, book, and secure your accommodation online before arrival, so you move in with peace of mind.

You create an account, choose an apartment, select your dates and roommates (if any), and complete the booking online. Once confirmed, your accommodation is secured.

Yes. Your City Partner is designed for shared apartments. Each roommate can pay their own share, while the host receives one single payment.

Absolutely. You can book an apartment for yourself or choose to share it with others.

The rental contract is signed directly with the host or the agency. Your City Partner is not a party to the lease.

The Personalized Apartment Search is a one-to-one advisory service designed for guests who want dedicated support in finding the right apartment. Instead of searching alone, you work directly with the Your City Partner team, who guides you through the entire process based on your needs, budget, and timeline.

This service is ideal for guests who: • Are short on time • Are moving to a new city for the first time • Want help understanding neighborhoods and housing options • Prefer guided, human support instead of searching independently

No. The Personalized Apartment Search is optional and offered as an additional service. Guests can still search and book independently through the platform.

After purchasing the service: 1. You complete a detailed preferences form 2. You have a private call with a Your City Partner advisor 3. We search and pre-select suitable apartments 4. We guide you through the viewing and booking process Our role is to simplify decision-making and reduce uncertainty.

The Personalized Apartment Search is a one-time service fee paid by the guest. The fee covers advisory time, research, and personalized, one-to-one support.

Rent is paid monthly through the platform using automatic payments. Each tenant pays their own share, and the system handles the rest.

The first payment is made at booking or before move-in. After that, rent is charged automatically each month.

The security deposit is requested 2–3 weeks after the booking is confirmed, not at the time of booking.

The first payment covers the first month’s rent and utilities where applicable.

The deposit is held as protection during the stay and is used only in case of documented damages. If no issues occur, it is fully refunded at the end of the rental period.

You’ll be notified immediately and asked to update your payment method. The system automatically retries to protect both guests and hosts.

No. Your City Partner facilitates bookings and payments but is not legally part of the lease agreement.

Yes. Your City Partner applies a service fee to both guests and hosts for the use of the platform and its services.

The price shown to guests on the platform already includes the Your City Partner service fee. This means there are no hidden costs or surprises after booking.

Hosts set the amount they want to receive for their apartment. Your City Partner retains a commission for providing booking, payment management, and operational support.

Guests pay the total amount shown on the platform. Your City Partner automatically manages the service fees and transfers the net rental amount to the host. Everything is handled transparently and automatically, without manual calculations or extra steps.

Yes. Fees may vary depending on the city, local market conditions, and partnerships.

Our team is available before, during, and after your stay to assist with bookings, payments, and general questions.

You can contact our support team via: • Email • Live chat • Platform messaging Response times may vary depending on urgency and business hours.

Yes. If an issue requires personal assistance, a human agent is always available to help.

You can report issues directly through the platform or by contacting support. Our team will review the case and assist in finding a fair solution.

Yes. We work with verified hosts, secure online payments, and clear rules to create a safe and reliable housing experience.